Returns & Exchanges
We want you to be completely happy with your Colchester Rubber Company purchase. If you are unhappy with your purchase for any reason at all please do not hesitate to email us at email@example.com
Orders must be returned in original packaging within 14 days of purchase.
Simply email us at firstname.lastname@example.org and we will send you instructions on how to return your item. Responses take 24-48 hours. We offer free returns only on orders over £150, and only on UK orders.
Due to Brexit, all European returns will be charged to customers. We will arrange the return, but cost of shipping will be paid by the customer.
Returns and exchanges are accepted within fourteen days of receipt of purchase on items that have not been worn, altered or modified in any way, and with all tags attached in the original packaging.
Exchanges are chargeable at standard shipping rates.
Please allow 5 business days from the date we receive your return to complete your return or exchange.
For all credit card refunds, please note that all credits will be placed on the credit card used for the original purchase.
Please allow 7 to 15 days from the day you return your package for your account to be credited.
Allow 1-2 billing cycles for the credit to appear on your statement.
EXCHANGE AND RETURN ADDRESS: